Shipping & Returns
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Shipping & Returns

 

Our UK Mainland (exc. Highlands) Shipping Costs
 

Simplified UK Shipping Costs:
Orders less than £10.00
£2.50
Orders between £10.00 and £24.98
£3.50
Orders between £24.99 and £49.98
£5.50
Orders between £49.99 and £98.99
£7.50
All UK Mainland Orders over £49.99 are Dispatched Using:
DPD Next Working Day Delivery
UK Mainland Orders over £99.00
FREE!

Musicstreet Now Ship to the Following Destinations - France, Germany, Denmark, Ireland, Switzerland, Spain, Belgium, Netherlands & Italy at a Flat Rate of JUST £25.00. Contact us direct for delivery to other countries.

* all Musicstreet prices are inclusive of VAT

 

Order Cancellations

If you decide that you do not wish to proceed with your order prior to dispatch we must be informed in writing, preferably by email. As per the Distance and Selling Regulations Act, cancellations cannot be accepted over the phone. Your cancellation will be confirmed by email after receiving your request. Please be advised that if you do not receive an email confirmation from us within 24 hours please ring our Head Office on 01480 431 222 to confirm.

Free Shipping

To Qualify For Our Free Shipping Offer
- Our free shipping offer is only available to UK Mainland (exc. Highlands) addresses and the Isle of Wight.

Unfortunately due to additional levies charged by courier companies this does NOT include addresses within the Scottish Highlands, Northern Ireland or the Channel Islands. Additional carriage charges to non-mainland and Highland addresses are clearly displayed on the delivery page prior to order confirmation and are based on the weight of your delivery.

- Place over £99 of products into your shopping basket. All products are eligible towards free shipping.

- Use the Continue button to see shipping costs/checkout.

- Free Shipping will be automatically chosen for you.

- Complete checkout process and we will aim to despatch your order as quickly as we possibly can

Delivery Time

All products listed for sale on musicstreet.co.uk are stocked at our shop or warehouse and supplied to us by the manufacturers OFFICIAL UK distributor. Our stock management system ensures that we keep certain levels of stock available at all times. On occasions due to particular demand for products we may temporarily run out of stock. We will of course alert you if any delay may occur. We do pride ourselves on dispatching most orders within the time frame detailed on the products page. For specific times please do not hesitate in calling or emailing us.

All guitars despatched by musicstreet.co.uk are given a 19 point set-up before shipping. If you require the guitar urgently, do please call ahead so that we can inform our guitar technicians beforehand. With all backorders we will notify you of estimated delivery dates and keep you constantly informed.
All non-bulky items less than 2kg are dispatched using Royal Mail 1st Class Delivery. Delivery times for these products are generally 1-3 working days from the date of dispatch. If your order has not been received 7 working days after the date of dispatch please call our warehouse on 01480 431222 and we will trace the whereabouts of your order.
All items either priced over £50 or weighing more than 2kg are shipped using our Next Working Day courier service, Interlink Express.

Customs or Import Taxes

Packages delivered in the United Kingdom never have any customs or imports taxes. Packages delivered outside the UK, however, may incur customs or import taxes. We have no control over whether your country will charge customs or import taxes when the package reaches your country. We write on customs forms what is inside each package as well as the cost of your order. The person who receives the order is responsible for paying all costs associated with moving their package through their customs or import tax system, and we cannot make refunds to customers who do not receive shipments because they have declined to pay these costs. We recommend that you contact your local customs or import office for further information on what these charges may be before you make an order.

Returns

Defective or Incorrectly Supplied Goods - Valid only for 7 days following date of receipt.

Email our Returns Department to request a Returns Form. This form must then be printed and included within the product packaging of your return. Items that are returned without prior notification cannot be refunded under this policy.

Then, return the goods in either their original packaging or enough protection to ensure safe delivery to;
Returns Department
10 Chequers Court
Huntingdon
PE29 3LJ
Cambs


For goods under 1kg we request that you use the Royal Mail Recorded Delivery service. Orders weighing over 1kg should be sent using a recommended UK courier service (Parcelforce, Business Post, DHL). Please call if you require further suggestions.

Postage charges for faulty or incorrect items will be refunded up to a total of £2.00 for returns under 1kg and for £10 for returns over 1kg. Please do not use standard Post Office arranged Royal Mail Delivery for any items weighing over 1kg as we will not refund over the £2.00 limit.

Upon receipt of your returned goods you may either receive a replacement or receive a full refund back to your payment credit/debit card. This can take up to 14 days to be processed.

For Goods that you no longer wish to keep (under our 7 day hassle free returns policy)

Email our Returns Department requesting a Product Returns Form. Items that are returned without prior notification cannot be refunded under this policy.

Then, return the goods in either their original packaging or enough protection to ensure safe delivery to;
Returns Department
Returns Department
10 Chequers Court
Huntingdon
PE29 3LJ
Cambs


For goods under 1kg we request that you use the Royal Mail Recorded Delivery service. Orders weighing over 1kg should be sent using a recommended UK courier service (Parcelforce, Business Post, DHL). Please call if you require further suggestions.

All return costs are to be paid for by the purchaser. We do not refund the costs to return an item that is no longer required. Once your item has been returned, Musicstreet Limited will refund your credit/debit card for the amount of the goods purchased ONLY. All returns of items such as guitars, practice amplifiers and items over 2kg but less than 12kg will incur a £10 charge to cover initial courier costs and credit card transaction fees. Items such as multiple purchases or combo amplifiers will incur a £20 charge to cover the initial courier costs and credit card transaction fees. For ALL items being returned from the Highlands, Northern Ireland, The Channel Islands, Isle of Man and any other areas where delivery was deemed By Water Crossing please contact Musicstreet in the first instance so that we can inform you of the delivery cost charges that will be deducted from your refund.

We (Musicstreet) reserve the right to refund your account if any of the following conditions are not met
- The goods are returned in a perfect and re-sellable condition
- All packaging and related materials are included (eg. Warranty Cards, Instructions, Polystyrene packaging)
- The goods have been adequately packaged for return (please call if you have any pre-dispatch enquiries).
- The goods supplied do not include in any form of copyrighted materials. This includes; DVDs, CDs, Multimedia CDs (i.e. Line6 Guitar Port software, Cubasis software with Zoom G2.1u), Harmonicas, Recorders, any other instruments played with the mouth, Microphones unless they are returned in their original and untampered with seals.

If the returned goods are returned based on the areas listed above we reserve the right to return the goods to you and recover costs of carriage.

Musicstreet Limited adhere strictly to the Office of Fair Trading Legislatives that can be found by clicking here ;


Faulty Goods Covered by the Manufacturers Warranty;
Email our Returns Department to request a individual returns number. Items that are returned without prior notification cannot be refunded under this policy.

Then, return the goods in either their original packaging or enough protection to ensure safe delivery to;
Returns Department
10 Chequers Court
Huntingdon
PE29 3LJ
Cambs

For goods under 1kg we request that you use the Royal Mail Recorded Delivery service. Orders weighing over 1kg should be sent using a recommended UK courier service (Parcelforce, Business Post, DHL). Please call if you require further suggestions.

Postage charges for faulty or incorrect items will be refunded up to a total of £2.00 for returns under 1kg and for £10 for returns over 1kg. Please do not use standard Post Office arranged Royal Mail Delivery for any items weighing over 1kg as we will not refund over the £2.00 limit.

All return postal and courier charges are the responsibility of the customer. Once received back, Musicstreet Limited will either repair or replace the goods at Musicstreets discretion. Faulty items will be returned back to the customer free of charge, non-faulty items will be charged and returned to the customer at the following rates: For goods under 1kg - £2.00 For goods >1kg to UK mainland addresses -- £10.00
Please call ahead to confirm courier costs for non-mainland addresses

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